background image

Request Management

Submit, track, and update requests in Windows Azure Pack

Request Management in Windows Azure Pack

Windows Azure Pack delivers cloud capabilities to your on-premise datacenter. We add business processes, custom services, and customer support by integrating Microsoft System Center Service Manager™ with Windows Azure Pack in a unified cloud platform.


Users can request services and log support requests using intuitive wizards, and track the request progress.

Service Catalog

The integrated service catalog lets users request pre-defined resources and services based on detailed information.


Using request templates in the Service Manager console, complex workflows including approvals can be authored.

Take a tour

It’s always better to see it yourself. Take a few minutes to watch the introductory video. If you want to dig deeper, check the featured videos.

  • 00:03:14


    This is the video to start with if you are seeing Request Management for Windows Azure Pack for the very first time.

  • Close
  • 00:01:55

    Service Catalog

    Learn the fundamentals of creating your service catalog, including tips on building user-friendly wizards and external integrations.

  • Close
  • 00:01:34

    Resource Management

    Learn how to extend the management of your CMDB resources using runbook and request actions defined by an administrator.

  • Close

“With Gridpro Request Management, we’ve reduced a two-week server-build process to one day or less… Our staff is no longer involved in low-level tasks.”

Nikolaus Rotzinger
IT Department, City of Henderson

Get Started

Downloaded the express version of Request Management? Connecting to Service Manager for the first time? Want to know how to begin? This is the video for you.

  • 01:00:12
  • Close

Complete the Request Management Express Installation

Register your System Center Service Manager Connection

Upgrade to the premium features of Request Management

Premium Evaluation