IT departments are beginning to transform their traditional data centers into more service-oriented hybrid clouds where self-service and consumption-based billing are key business goals. An important factor for the business to adapt this more quickly is the capability to offer service operations seamlessly in the cloud platform with the option to integrate with existing ITSM tools.
In the new era where hosted cloud technologies become a commodity, the competition becomes tougher for service providers. To stay in the lead tenants must be provided with a high-end overall service experience at a reasonable cost. Delivering our turnkey service operations capabilities for support, custom offerings and event management is a key factor for enabling this.
Transitioning from developing traditional software to cloud services has a significant impact on software delivery. To support the required pace of productivity, the industry is adapting the DevOps culture. To be successful in practising DevOps, faults need to be detected, fixed and communicated with ease. For this to work, DevOps tools need to be integrated, automated and highly accessible.